Reviews

Reviews

What our customers say

Honest reliable and efficient service. I highly recommend.

Ben Waring

5 Stars

Margaret Darke

If you’re reading these reviews it’s probably starting to sound like a broken record, but every review is completely justified. Matt from Fix-My-Boiler truly is the best in the business.
I’m writing this in Florida for my wife where we live. She is currently in Sidmouth caring for her elderly mother. My mother-in-law had a plumbing problem with one of her toilets and my wife contacted Matt to see if he could help. He went to the house, identified the problem, ordered the parts and fixed it. Absolutely brilliant service, quick and efficient and very reasonably priced.
As I’ve already mentioned in a previous post, Matt is not only a great technician but he is also reliable and a very friendly and helpful person.
Thank you Matt

Michael D

Awesome service and communication from Matt. Mixture of traditional work and an exterior shower for my ice cream kiosk. All looks awesome. Thanks Matt!

Tom Seward

Great first time experience with Fix my Boiler, easy to book an appointment that suited me and Matt turned up on time. Such a helpful pleasant professional (quite rare these days) we’ll be using them again and would happily recommend to friends and family I give 11 out of 10 if I could !!

ba ab

Very smooth process from start to finish for our boiler service. Matt was punctual, polite, courteous and explained everything he was doing. I have no hesitation to recommend Fix My Boiler ⭐⭐⭐⭐⭐

Kirsty Price

Prompt, polite, friendly and efficient service from Matt and Holly. Can thoroughly recommend their service!

Ian Somner

Matt is always reliable and does a great job. He keeps my boiler serviced and I would recommend him

Diane Harris

I’m visiting my wife’s parents in Sidmouth and their hot water boiler stopped working.
Matt responded straight away, identified and fixed the system. Absolutely brilliant service.
Matt is very knowledgeable, professional and provides a trusting and friendly service.
I have no hesitation whatsoever in recommending Matt and his team for your boiler repair needs.

Michael Dutton

Matt has just completed several plumbing jobs on a renovation job for myself. It’s been a pleasure to deal with him from day 1.
Friendly, reliable, knowledgable, hard working and most importantly, honest! All of the above have given me peace of mind throughout the project, which is exactly what I was after.
Easy to get hold of and the quality of the work taken out has been outstanding.
Always leaving everything nice and tidy which also goes a long way.
Highly recommend Matt at Fix my boiler and will 100% use again.

George Barber

Matt and Holly provided a very trustworthy, highly competent and reasonable service and I would be very pleased to recommend Fix My Boiler. Its good to be able to rely on and support local traders.

Tubular Bob

Matt provided a speedy but efficient and helpful service, not only in servicing my boiler but in giving advice on economical running of the boiler and balancing my central heating system. I’ve no hesitation in recommending him.

Mike Mold

We have just had a new boiler fitted, Matt did a great job from start to finish. Communication was great, through emails and messages with Holly. Any correspondence was easy to read and reply too. it made the whole process stress free. I would highly recommend fix my boiler. They were tidy, friendsly,efficient and well priced. I will definitely be using them to service my new boiler and trust them to do a great job. Well done Matt and all of your team. 👏 🙌👍🏻

Emma Lee

Matt came to do a service on my boiler and managed to fix two long -running problems that nobody else could seem to solve into the bargain. His knowledge of boilers is exceptional (better then the so-called technical team at one major boiler manufacturer I rang and who had failed to identify the issue!) and he is friendly, efficient and tidy, What more could you want? Oh yes, he is reasonably priced too…

Jeff Sleeman

Fix My Boiler offers a 5star service. Matt has left no stone unturned to sort out a problem with my heating and hot water system and having found the source was able to isolate it immediately, leaving my new kitchen intact!! Both Matt and Holly have gone out of their way to help and offer a very professional and efficient service. I would have no hesitation in recommending this company to anyone.

Barbara Henthorne

Matt has just installed our shower unit after being let down by someone else. He was brilliant just sorted it all out. Polite, friendly, very knowledgeable, clean and tidy and good pricing. Thanks Matt and team :)

Fran Long

Matt showed up on time and performed the service thoroughly and in a timely fashion. Then he cleaned up the ares. I highly recommend this service.

Mark Breese

Excellent service in a bit of an emergency. New boiler fitted really quickly and efficiently. Thank you!

Clerk NPH Parish Council

We were very pleased with the Annual service

Ruth Edmonds

Further work done by Matt (04/11/2022) and as always good clean efficient service. Excellent service as always.

Mark Kent

Matt came to do a service on my boiler and managed to fix two long -running problems that nobody else could seem to solve into the bargain. His knowledge of boilers is exceptional (better then the so-called technical team at one major boiler manufacturer I rang and who had failed to identify the issue!) and he is friendly, efficient and tidy, What more could you want? Oh yes, he is reasonably priced too…

Jeff Sleeman

Brilliant service, friendly and polite plumber and great communication from the company. Arrived exactly when he said he would too! 👍

Rosie Johnson

We would have appreciated a call to say that you were running late on a previous job, on the Monday 10/10/22 and the reason we did not ring you was because we did not want to hassle you.

However, on arrival at our house you were extremely efficient and helpful and gave us the complete picture of the situation. We really appreciated being given an emergency slot on Thursday 13/10/22 and we could not have wished for a better service than you and your Assistant gave us, and we felt that all went very smoothly.

Jerome hagen

matt continues to be a thoroughly competent, professional
and courteous technician.who in the somewhat cramped and hot atmosphere in my loft this summer has soldiered on producing excellent results

Rob Gilding

On time, excellent work, a job well done thank you

 

 

Lesley Webb

Matt Channing came in to our lives when he worked for a previous plumber we habitually used.
When we moved house several years ago, we experienced a few problems with heating & plumbing and one quite complex problem which Matt came along to deal with. The original builder and the architect also became involved and both were very impressed with Matt. So when he set up his own business, we tracked him down!
He has really got to grips with our UFH system and keeps us sorted on all water related matters.. Reliable, dependable and very recommendable.
Now he has Holly on board too.

Libby Browell

Matt has done several jobs for me since I last posted and the work is SO GOOD and he is so utterly reliable and Mr Cool I have to say thanks – he has all my properties work now including our Manor House .

Mark Kent

Matt is literally a super hero when it comes to problems with boilers! no job is too big or too small and he is there to sort it! he’s also completely honest. Best plumber ever!

Becky Russell

Extremely quick, tidy and professional. Such a friendly team. Definitely recommend!

Georgina Donelly

Matt and his team give me excellent service. They are always reliable, trustworthy and professional. They service my boiler every year. I have also used them for plumbing issues. I can definitely 100% recommend 👌

Dianne Ralls

Matt lived up to the name – he fixed my boiler. What differentiates him from other plumbers I’ve used in the past is his thoroughness, care and attention to detail. He took the time to explain what he was doing – in language I could understand! – and tested everything to ensure the problem was solved. Matt is a very personable, reliable and trustworthy individual. Given the time he needed to fix my boiler, the cost was very reasonable, too. I fully recommend him.

Ken Elvy

After being informed by my tenant that their shower wasn’t working I contacted various plumbers in the area to try & get it fixed as soon as possible. Matt, at Fix My Boiler was the only one available to attend the property within 24hrs and even managed to replace the shower, like for like, within 48hrs. Incredibly quick response, professional and honest. I’ve also received a message from my tenant saying how lovely Matt was and what a great job he’s done. I don’t even need to see it myself! Huge thank you to Matt, such a stress free experience which is definitely what I need right now!

Emily Crisp

Really impressed with the service given right through from the booking to the actual appointment. Holly got straight back to me and a time was booked to suit me. Matt turned up on time, really friendly and explained everything. Clean, tidy, professional and a good price for a service. I will definitely use this company again and highly recommend.

Emma Louise

Apologies for the name on this review but it’s my email address and I can’t change it!

I had a new boiler installed a month ago but thought I would wait a while before posting a review. Matt provided an excellent service from quote through to completion.

I wanted my 25+ year old boiler replaced and a combi boiler resited into the airing cupboard with the tank removed. He did a perfect job. Exactly what I wanted and I’m a very happy customer.

Minimal disruption and noise (we were working at home) and everything was tidied away each night. The new shower is amazing. Cost came in exactly as quoted (and far less than I had anticipated). I cannot recommend him highly enough.

Hetty Wainthropp

Matt is solid, professional, sensible and highly knowledgeable of all plumbing and heating systems and unlike most other suppliers is fair and competitive with pricing. HIGHLY RECOMMEND

nb Matt responds to problems very quickly when needs must and since he left Gaters of Simouth (now overpriced and unreliable in my opinion), where he was their top expert, he has just got better and better – he is now contracted to service all our properties. GREAT WORK MATT.

Mark Kent

What can I say about Fix My Boiler, first what a really nice and knowledgeable man Matt is, extremely polite and very efficient at what he does, I can not praise or recommend Matt enough, he also has a sense of humour, if you have a problem with a boiler do not hesitate in calling Fix My Boiler, Holly or Matt will do all they can to help.

Gethyn Willmott

Thank You, any dealings I have had with your firm have always been dealt with most efficiently, courteously and promptly. Thank you for delivering such a smooth, hassle-free service and keeping me informed every step of the way. Would highly recommend.

Jacqui Page, House Manager – Culver House

Matt has serviced my boiler for a couple of years and is always fast, reliable, and professional. His extensive knowledge and attention to details always gives me confidence. Thank you.

Judy Woolley

Absolutely amazing service by Matt who fixed my boiler the same afternoon. Would highly recommend him to anyone with a boiler problem

Colin Barrow

Thanks Matt for coming at such short notice to service our boiler. You were both extremely efficient and provided an excellent service. I would have no hesitation in recommending you to anyone else and shall certainly have you again should we encounter any problems, otherwise we’ll be in touch for the annual service next year. Many thanks again.

Barbara Henthorne

Matt is efficient and through in his work. He has helped me out with plumbing problems and regular services my gas boiler. He gives genuine advice and his bills are fair – value for money for excellent work. He is always friendly and helpful. Thoroughly recommend him.

Jean Smith

Matt’s a great guy and provided great no-fuss work for our annual boiler service. Highly recommended. A clear and honest explanation of the work and status of our system.

Antony Cox

Matt has been our go to plumber for a number of years. He is an excellent plumber with a lot of knowledge. Fitted a lovely shower room, and installed all our kitchen alliances. Put us in a new boiler leave the place immaculate.

Barbara Cooper

Matt has been great in sorting out a new boiler for my nan and grandad as theirs broke. He’s been so helpful and they’re very happy to finally have hot water & heating again! Would definitely recommend! Thanks so much Matt

Abby Lianna Thomas

Friendly, expert and efficient service. Many thanks.

Chris

Matt has just come up trumps yet again. He has just fixed Mum’s water heater promptly and with no fuss. True service with a smile. Thank you Matt.

Anne-Marie

Matt isn’t just a plumber, he’s an absolute lifesaver. He’s the only professional within 15 miles of Exeter who came to our aid when we had an emergency out of hours.

He gave excellent advice over the phone (while running other errands), then came over promptly afterwards to fix our leaking pipe.

He had excellent manner and even showed us around our new home, and taught us how to correct any emergency situations in future.

FixMyBoiler has earned a loyal customer for life, I really appreciate good service.

Highly, highly recommended.

Michael

First-class service….clean tidy professional… Highly recommended.

Kimberley

Matt has serviced our boiler for 5 years and he’s the best gas boiler engineer we’ve ever had. His thorough knowledge of the boiler and associated pipework/valves etc. is obvious, his practical work first rate. His advice is based on what is best for the customer, not profit. And he is also a very friendly, cheerful person.

Robin

Always easy to get hold of, always on time. Was very flexible with times around my work schedule. Well presented and friendly. Honestly could not fault!!

Tiffany

Great service from Matt who came to service the boiler today, very professional. Would highly recommend, Thank you.

Zara

Professionalism, Punctuality, Quality, Responsiveness, Value.

Alan

Extremely pleased with the work carried out by Matt in our home. He had some great suggestions about where to move our new boiler and did a fantastic job installing it. He is very tidy and conscientious and was a pleasure to have in our home. Thanks Matt and Fix my Boiler!

Emma

Was the only one available after trying several others, fast and efficient. Would definitely recommend.

William

Undertook some emergency work on our heating system. Diagnosed the problem very quickly and had the part ordered and fitted very soon after. Professional, tidy and informative. Highly recommend.

Chris

Matt from Fix My Boiler has been so helpful. In the midst of this Corona Virus outbreak our boiler broke down and we were having problems getting anyone to come out. Matt fixed it and gave helpful advice. All in all excellent customer service and he even helped us to get our money back from the people who had come and condemned it! Thank you.
Highly recommend. Five stars

OonieSpoonie S-g

Thank you so much to Matt for helping us out today. It is not easy times and we had great help over video call. We are a family with 2 kids, was very worried about not having any hot water or heating and with situation in the country wasn’t sure anyone will come out to help us .All working and fine now, was very easy directions to follow and we are very thankful for your help.

Diana

Our broken boiler couldn’t have happened at a worse time. On the first day of UK lockdown!! We called Matt who said that with the current situation he would video call us first to see if he could advise us on how to fix the problem before coming out to our home. Brilliantly with his knowledge, and under his guidance our boiler is now up and running again. We couldn’t be more grateful for this amazing service or recommend more highly.

Sharon Anderson

Friendly, efficient, value for money.

Roger

Matt is extremely knowledgeable and his attention to detail and level of expertise is second to none! He recently installed a new shower room with an electric power shower, cubicle, toilet and hand basin fittings. All expertly fitted. Highly recommend Matt to anyone. Great service!!! Many thanks!

Stephen

Quick, professional, reliable, pleasant to deal with and fair price. PERFECT.

Thousand Journeys

Quick, professional, reliable and pleasant to deal with. All at a fair price.

Chris

Definitely recommend Matt. Helped with our tap problem and has lots of knowledge and advice about our solid fuel heating system. Thank you.

Vicky

I can’t thank Matt enough for his advice about a faulty boiler. He is so honest and reliable. I would recommend him wholeheartedly.

Emma